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‘AI Hallucinates, Yet People Trust It Deeply’: CEO Sam Altman On ChatGPT’s Surprising Role In Everyday Lives

OpenAI CEO Sam Altman has expressed surprise at how deeply people trust despite its known tendency to "hallucinate," meaning it sometimes confidently generates false or misleading information.

ChatGPT CEO Sam Altman said people have a very high degree of trust in ChatGPT, but it should be the tech that you don’t trust that much, he said in a podcast. The comment came when people are mostly dependent on AI and ask every question related to day-to-day life of AI. Experts said that people feel like it (AI) replied like a confident human.

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Altman shared his experience at the OpenAI Podcast and expressed surprise at how much of their lives people had tied into being dependent on the AI messenger.

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“People have a very high degree of trust in ChatGPT, which is interesting, because AI hallucinates. It should be the tech that you don’t trust that much,” he said, as quoted by HT, adding matter-of-factly. That being said, it’s been a trial-and-error process for the CEO himself too.

Sharing a personal experience, Sam revealed how, when he became a new parent, he found himself a little too logistically woven into the ChatGPT nexus as he made sense of his new role: “It was always on, helping me decide everything from nap routines to what to do about diaper rash. But I had to remind myself it doesn’t always get it right,” he said, adding what anybody who finds themselves on the same wavelength should ideally take note of.

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As a parting shot, Sam articulated how dependence on and in the real world is very necessary in making sure that the power remains vested in us:

Sam noted that dependence on the real world is necessary. “We need societal guardrails. We’re at the start of something powerful, and if we’re not careful, trust will outpace reliability,” he said.

Searching every question on ChatGPT and taking suggestions is best instead of the final word. If it sounds human, it doesn’t in the least bit make it so. AI ethicist at the University of Toronto, Dr. Melissa Tran said, “It speaks like a confident human. That alone makes people feel like it knows what it’s talking about even when it doesn’t.”

Also Read: Adani Foundation Collaborates With DMIHER To Establish A Global Centre Of Excellence in Healthcare

First published on: Jun 26, 2025 08:22 PM IST


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