A customer recently posted about Blinkit, an online grocery delivery platform, making his day by sending warm wishes along with his order. Prabhat Motwani ordered groceries from Blinkit while at a hospital, prompting the platform to prioritize his delivery.
Prabhat Motwani shared on LinkedIn how Blinkit’s thoughtful gesture brightened his day. While placing an order from the hospital, he noticed a message on Blinkit’s interface: “We noticed your order is from a hospital. Sending you and your loved ones our warmest wishes.” Motwani praised Blinkit for going beyond usual customer service, showing genuine care that can lift someone’s spirits during a hospital stay.
Several LinkedIn users praised the company for its unexpected kindness, with some sharing similar experiences. One user recounted a recent hospital stay where they ordered items from Blinkit. Due to hospital security, the delivery person initially couldn’t reach their room. However, after speaking with them on the phone and sensing their condition, the delivery person persisted and managed to deliver the items with the help of security. Before leaving, the delivery person offered comforting words that moved them emotionally. This experience reinforced the belief in the power of small gestures to make a significant impact in life.
Another person remarked, “Indian companies are progressively becoming more customer-focused. Zomato/Blinkit consistently impress us with initiatives like this, continuously setting higher standards. We appreciate such thoughtful gestures and look forward to other companies following suit.”
A third person commented, “Simple acts often leave a positive impact on users. We applaud Blinkit for meeting users’ needs.” A fourth person added, “These small gestures and attention to detail really matter and help build customer confidence. It distinguishes them from others and demonstrates their sincere concern.”
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