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Gupshup is a series F company based in San Francisco (United States), founded in 2004 by Beerud Sheth, Rakesh Mathur, Viswanath Ramachandran and Milind R Agarwal. It operates as an AI powered customer engagement and support platform for businesses. Gupshup has raised $484M in funding from investors like Tiger Global Management, Fidelity Investments and CRV, with a current valuation of $500M. The company has 2147 active competitors, including 318 funded and 152 that have exited. Its top competitors include companies like Twilio, Capillary Technologies and Freshworks.
Sectors and market segments that Gupshup operate in
Gupshup serves in the B2B, SaaS space in the High Tech market segments.The primary business model of Gupshup are:Company Details
AI powered customer engagement and support platform for businesses. The platform automates customer acquisition using AI agents. It enables customers to engage with AI agents and build campaigns based on preferences and sales. It offers a conversational commerce tool that allows businesses to re-engage with prospects to complete the sales. The platform offers voicebots and chatbots to engage and resolve customer queries. It caters its solution to industries such as BFSI, retail, healthcare, and more.
- Website
- www.gupshup.io/
- Social
- Email ID
- *****@gupshup.io
- Phone Number
- +1 **********
- Part Of
- webaroo.com
Key Metrics
Founded Year
2004
Location
San Francisco, United States
Stage
Series F
Total Funding
$484M in 8 rounds
Latest Funding Round
Post Money Valuation
$500M as on Aug 30, 2024
Investors
Ranked
6th among 2147 active competitors
Annual Revenue
₹1,620Cr as on Mar 31, 2023
Employee Count
1,135 as on Feb 28, 2025
Investment & Acquisitions
Similar Companies
Legal entities associated with Gupshup
Gupshup is associated with 3 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Sep 27, 2023 | $202M (as on Mar 31, 2023) | - | - | |
Jun 08, 2004 | - | 11 (as on Dec 31, 2023) | - | |
Jan 04, 2005 | $202M (as on Mar 31, 2023) | 1135 (as on Feb 28, 2025) |
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Gupshup's funding and investors
Filter this listGupshup has raised a total funding of $484M over 8 rounds. Its latest funding round was a Series F round on May 20, 2022 for $100M. 1 investor participated in its latest round, lead by Tiger Global Management.
Gupshup has 26 institutional investors including Tiger Global Management, Fidelity Investments and CRV. Pratekk Agarwaal and 2 others are Angel Investors in Gupshup.
Here is the list of recent funding rounds of Gupshup:
Date of funding | Funding Amount | Round Name | Post money valuation | Revenue multiple | Investors |
|---|---|---|---|---|---|
May 20, 2022 | $100M | Series F | - | - | |
Jul 28, 2021 | $240M | Series F | - | - | |
Apr 08, 2021 | $100M | Series F | $1.4B | 12.2x |
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Gupshup's founders and board of directors
Founder? Claim ProfileThe founders of Gupshup are Beerud Sheth, Rakesh Mathur, Viswanath Ramachandran and Milind R Agarwal. Beerud Sheth is the CEO of Gupshup.
Here are the details of Gupshup's key team members:
- Beerud Sheth: Co-Founder & CEO of Gupshup and founder of 4 other companies, including Upwork, smsgupshup.com and TeamChat. They are also an angel investor in 6 startups.Contact Info: 1 email address
- Rakesh Mathur: Co-Founder of Gupshup and founder of 4 other companies, including Whiterabbit.ai, Stratify and Armedia. They are also an angel investor in 5 startups and serve on the board of 1 company.Contact Info: 1 email address
- Viswanath Ramachandran: Former Co-Founder of Gupshup and founder of 1 other company. They are also an angel investor in 10 startups.
- Milind R Agarwal: Former Co-Founder of Gupshup and founder of 2 other companies, Michigan State University and Quickwork. They serve on the board of 1 company.Contact Info: 1 email address
View details of Gupshup's Founder profiles and Board Members
Gupshup's employee count trend
Gupshup has 1,135 employees as of Feb 25. Here is Gupshup's employee count trend over the years:Uncover Gupshup's growth story! Sign up today!Access Tracxn on any website
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Gupshup's Competitors and alternates
Top competitors of Gupshup include Twilio, Capillary Technologies and Freshworks. Here is the list of Top 10 competitors of Gupshup, ranked by Tracxn score:
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Overall Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 83/100 | |
2nd | Capillary Technologies 2008, Bengaluru (India), Series D | AI powered loyalty management software for enterprises | $239M | 79/100 | |
3rd | Freshworks 2010, San Mateo (United States), Public | Cloud-based business process management suite solutions | $499M | 78/100 | |
4th | Braze 2011, New York City (United States), Public | AI based omnichannel customer engagement solutions for businesses | $175M | 77/100 | |
5th | Dialpad 2011, San Ramon (United States), Series F | Cloud-based platform offering unified communication solutions | $476M | 77/100 | |
6th | Gupshup 2004, San Francisco (United States), Series F | AI powered customer engagement and support platform for businesses | $484M | 75/100 | |
7th | Observe.AI 2017, Redwood City (United States), Series C | Provider of AI-powered conversation intelligence and automation for contact centers | $213M | 72/100 | |
8th | LivePerson 1995, New York City (United States), Public | Cloud based conversational AI platform | - | 72/100 | |
9th | Sprinklr 2009, New York City (United States), Public | Cloud based customer experience management software | $578M | 70/100 | |
10th | Marketo 2006, San Jose (United States), Acquired | Provider of marketing automation platform for businesses | $98.4M | 69/100 |
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Gupshup's Investments and acquisitions
Filter this listGupshup has not made any investments yet. Gupshup has made 5 acquisitions. Here is the list of latest three $acquisitions:
Date of Investment/Acquisition | Type | Company Name | Founded Year | Location |
|---|---|---|---|---|
Jun 02, 2022 | Acquisition | 2013 | Bengaluru, India | |
Apr 20, 2022 | Acquisition | 2017 | Bengaluru, India | |
Apr 05, 2022 | Acquisition | 2016 | Singapore, Singapore |
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Reports related to Gupshup
Here is the latest report on Gupshup's sector:
News related to Gupshup
Filter this listMedia has covered Gupshup for a total of 19 events in the last 1 year, 9 of them have been about company updates and 4 about people movement.
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PhonePe acquires GSPay IP to launch UPI payments for new feature phonesNewsDrum•Jun 06, 2025•PhonePe, Gupshup, GSPAY
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Layoffs decline 52% in Indian startups in 2025 — Only 7 companies cut jobsPeople Matters•May 05, 2025•Gupshup, Cars24, Pocket FM, ShareChat
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Startup layoffs on the decline in 2025
Financial Express•Apr 29, 2025•Ola Electric, Gupshup, Cars24, Pocket FM and 5 others
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AI platfrom Gupshup lays Off 300 employees, here’s what the company said TOI Tech Desk Indiatimes•Apr 17, 2025•Gupshup
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Will NoBroker’s ConvoZen.AI Disrupt the Conversational AI Cloud MarketCyberMedia India Online•Feb 25, 2025•NoBroker, Freshworks, Dialpad, Gupshup and 2 others
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‘Didn't find too many cases’: Piyush Goyal on startups that lost unicorn statusFinancial Express•Jan 03, 2025•Quikr, ShopClues, Hike, Paytm Mall and 4 others
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Gupshup investor cuts value of its stake again, implying new valuation of $486MTechCrunch+•Dec 31, 2024•Gupshup
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