Customer Service Software companies globally

Cloud based omnichannel communication and customer engagement platform. The platform offers a telephony infrastructure web service in the cloud, allowing web developers to integrate phone calls, text messages, and IP voice communications into the web, mobile, and traditional phone applications. It provides customer data platform that allows users to collect data from different channels, and manage the customer journeys in real time. It caters its solution to industries such as reatil, finance, healthcare, and more.

SaaS-based customer experience management solutions. The platform collects feedback from multiple channels including social media, surveys, and contact centres, providing real time analysis and actionable insights to manage customer satisfaction and loyalty.

Cloud and AI based sales enablement platforms. The platform offers content management and demo tools with the added functionality of assistance at every step of the sales cycle for sales reps using AI and ML. The company enables business professionals to create customized materials, buyer engagement, content automation tools, and real time data by accessing approved collateral and business assets. The clients of the company include IBM, CISCO, Allianz, and more.

Omnichannel customer experience and contact center solutions in the cloud. It delivers cloud based call center and contact center applications including ACD routing, IVR, reporting, provisioning, and agent optimization applications. It offers a suite of customer communications solutions utilizing multiple channels including outbound IVR, predictive dialing, text, email, and mobile web to help organizations reach customers.