Where is Haptik located?

Haptik is located in Mumbai, India .

Who is the current CEO of Haptik?

Aakrit Vaish is the current CEO of Haptik.

How many employees does Haptik have?

Haptik has 223 employees as of Apr 30, 2025.

When was the latest funding round of Haptik?

Haptik's latest funding round was on Apr 05, 2016.

What is the annual revenue of Haptik?

Annual revenue of Haptik is ₹157Cr as on Mar 31, 2024.

Where does Haptik rank among its competitors?

Haptik ranks 22 amongst 1661 active competitors.

Who are the top competitors of Haptik?

Haptik's top competitors are Twilio, Freshworks and Dialpad.

Haptik - 2025 Company Profile, Team, Funding, Competitors & Financials - Tracxn

Q: Is Haptik an acquired company?

Haptik got acquired by Jio on Mar 28, 2019.

Haptik is an acquired company based in Mumbai (India), founded in 2013 by Aakrit Vaish and Swapan Rajdev. It operates as an AI-based conversational management solutions for businesses. Haptik has raised $12.2M in funding from Kalaari Capital and Times Internet. The company has 1661 active competitors, including 272 funded and 101 that have exited. Its top competitors include companies like Twilio, Freshworks and Dialpad.

Company Details

AI-based conversational management solutions for businesses. It offers cross-channel customer conversations, enable marketing to engage in personalized interactions and sales. It uses GPT-powered chatbots on WhatsApp and other channels to personalize the end-to-end shopping experience and improve customer engagement and sales. It also helps in lead generation, patient onboarding, appointment scheduling, and test booking.

Website: www.haptik.ai/
Social
Email ID: *****@haptik.ai

Key Metrics

Founded Year

2013

Location

Mumbai, India

Stage

Acquired

Total Funding

$12.2M in 2 rounds

Latest Funding Round

Series B, Apr 05, 2016, $11.2M

Investors

Kalaari Capital & 1 more

Ranked

22^nd among 1661 active competitors

Annual Revenue

₹157Cr as on Mar 31, 2024

Employee Count

223 as on Apr 30, 2025

Investment & Acquisitions

Buzzo.ai & 1 more

Similar Companies

Freshworks & 1219 more

Exit Details

Acquired by Jio (Mar 28, 2019)

Haptik is associated with 2 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
Jio Haptik Technologies Limited CIN: U72900GJ2013PLC107560 India, Active	Jan 17, 2013	$18.9M (as on Mar 31, 2024)	223 (as on Apr 30, 2025)
Haptik Infotech Private Limited CIN: U74999DL2014FTC354702 India, Active	Aug 24, 2014	$1.27M (as on Mar 31, 2020)	9 (as on Feb 28, 2019)

Haptik got acquired by Jio on Mar 28, 2019 at an acquisition amount of $101M.

Click here to take a look at Haptik's acquisition in detail

Haptik has raised a total funding of $12.2M over 2 rounds. Its first funding round was on Sep 16, 2014. Its latest funding round was a Series B round on Apr 05, 2016 for $11.2M. 1 investor participated in its latest round, lead by Times Internet.

Haptik has 2 institutional investors including Kalaari Capital and Times Internet.

Here is the list of recent funding rounds of Haptik:

Date of funding	Funding Amount	Round Name	Post money valuation	Revenue multiple	Investors
Apr 05, 2016	$11.2M	Series B	3436705	2305878	Times Internet
Sep 16, 2014	$1M	Series A	5190367	6794426	Kalaari Capital

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View details of Haptik's funding rounds and investors

The founders of Haptik are Aakrit Vaish and Swapan Rajdev. Aakrit Vaish is the CEO of Haptik.

Here are the details of Haptik's key team members:

Aakrit Vaish: Co-Founder & CEO of Haptik and founder of 4 other companies, including Conversation.ai, Flat.to and Flatchat. They are also an angel investor in 29 startups and serve on the board of 1 company.
Contact Info: 2 phone numbers
Swapan Rajdev: Co-Founder & CTO of Haptik and founder of 2 other companies, Conversation.ai and Haptik. They are also an angel investor in 2 startups.
Contact Info: 1 email address

View details of Haptik's Founder profiles and Board Members

Haptik's employee count trend

Haptik has 223 employees as of Apr 25. Here is Haptik's employee count trend over the years:

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Top competitors of Haptik include Twilio, Freshworks and Dialpad. Here is the list of Top 10 competitors of Haptik, ranked by Tracxn score:

Overall Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	TeleSoft Partners, TDM Growth Partners & 39 others	83/100
2nd	Freshworks 2010, San Mateo (United States), Public	Cloud-based business process management suite solutions	$499M	HTIF, WestBridge Capital & 10 others	78/100
3rd	Dialpad 2011, San Ramon (United States), Series F	Cloud-based platform offering unified communication solutions	$476M	Polaris Partners, TriplePoint Capital & 28 others	77/100
4th	Gupshup 2004, San Francisco (United States), Series F	AI powered customer engagement and support platform for businesses	$484M	Lead Edge Capital, ADS Ventures & 27 others	75/100
5th	Observe.AI 2017, Redwood City (United States), Series C	Provider of AI-powered conversation intelligence and automation for contact centers	$213M	NGP Capital, Scale Venture Partners & 20 others	72/100
6th	LivePerson 1995, New York City (United States), Public	Cloud based conversational AI platform	-	Herald Investment Management, JANA Partners & 10 others	72/100
7th	Sprinklr 2009, New York City (United States), Public	Cloud based customer experience management software	$578M	Hellman & Friedman, HTIF & 22 others	70/100
8th	[24]7.ai 2000, San Jose (United States), Series A	Provider of AI-powered omnichannel customer experience management solutions	$22M	Sherpalo Ventures, Sequoia Capital & 1 others	66/100
9th	Capacity 2017, St. Louis (United States), Series D	AI based information and data integration management solution	$86.5M	Foothill Ventures, TVC Capital & 5 others	64/100
10th	ASAPP 2014, New York City (United States), Series C	AI based customer experience management platform	$400M	Fidelity Investments, Dragoneer Investment Group & 16 others	63/100
22nd	Haptik 2013, Mumbai (India), Acquired	AI-based conversational management solutions for businesses	$12.2M	Times Internet, Kalaari Capital	59/100