Companies in Customer Success Management
There are 4,415 companies in Customer Success Management which include Twilio, RingCentral, Medallia, Adobe, SurveyMonkey. 1,121 companies in Customer Success Management are funded, with 569 having secured Series A funding. Till date, the sector has seen the creation of 26 Unicorns. United States has the most number of companies in Customer Success Management (1,502), followed by India
(477), and then United Kingdom (314).
2025 has seen the creation of 6 Customer Success Management companies. On average, the last 10 years have seen 264 new companies launched every year. Most number of Customer Success Management startups have been founded by alumni from Stanford University, Massachusetts Institute of Technology and Harvard University.
Here is a List of top companies in Customer Success Management
1. Twilio
Cloud based omnichannel communication and customer engagement platform. The platform offers a telephony infrastructure web service in the cloud, allowing web developers to integrate phone calls, text messages, and IP voice communications into the web, mobile, and traditional phone applications. It provides customer data platform that allows users to collect data from different channels, and manage the customer journeys in real time. It caters its solution to industries such as reatil, finance, healthcare, and more.
Key facts about Twilio
- Founded Year: 2008
- Location: San Francisco (United States)
- Stage: Public
- Total Funding till date: $240M
- Investors: Founders Fund, Bessemer Venture Partners and 39 Others
- Latest Funding Round: Post IPO, Jul 31, 2021
- Tracxn Score: 87/100 What is this?
- Competitors Rank: 1 of 4,141 Competitors
2. RingCentral
Cloud based platform offering unified communication solutions. It offers products with features including video and audio conferencing, team messaging, screen or file sharing, online meeting management, real-time analytics, and live reports. The company caters to industries such as health care, education, finance, retail, government, nonprofit organizations, etc. It enables user access on a subscription-based pricing model.
Key facts about RingCentral
- Founded Year: 1999
- Location: Belmont (United States)
- Stage: Public
- Total Funding till date: $44M
- Investors: DAG Ventures, SVB and 12 Others
- Latest Funding Round: Post IPO, Sep 10, 2020, $650M
- Tracxn Score: 87/100 What is this?
- Competitors Rank: 1 of 2,107 Competitors
3. Medallia
SaaS-based customer experience management solutions. The platform collects feedback from multiple channels including social media, surveys, and contact centres, providing real time analysis and actionable insights to manage customer satisfaction and loyalty.
Key facts about Medallia
- Founded Year: 2001
- Location: Pleasanton (United States)
- Stage: Acquired
- Total Funding till date: $325M
- Investors: Sequoia Capital, Herald Investment Management and 9 Others
- Latest Funding Round: Post IPO, Sep 16, 2020, $575M
- Tracxn Score: 87/100 What is this?
- Competitors Rank: 1 of 866 Competitors
4. Adobe
Cloud and AI based marketing and creative management solutions. It enables collaboration between ad production and media teams, allowing users to develop advertisements. It allows users to generate, modify, and optimize material using generative AI algorithms, including photos, graphics, movies, social posts, PDFs, and more. It also provides DSP and search marketing management solutions. It helps users create, deliver, and optimize content and applications. Offering includes product analytics, content management, customer journey analytics, and more.
Key facts about Adobe
- Founded Year: 1982
- Location: San Jose (United States)
- Stage: Public
- Investors: Apple, Fisher Investments and 12 Others
- Latest Funding Round: Series A, 1985
- Tracxn Score: 86/100 What is this?
- Competitors Rank: 3 of 3,348 Competitors
5. SurveyMonkey
Cloud based platform for creating surveys. It provides customizable surveys and a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. It offers enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing.
Key facts about SurveyMonkey
- Founded Year: 1999
- Location: Palo Alto (United States)
- Stage: Public
- Total Funding till date: $694M
- Investors: Morgan Stanley, T. Rowe Price and 25 Others
- Latest Funding Round: Series C, Dec 15, 2014, $250M
- Tracxn Score: 85/100 What is this?
- Competitors Rank: 1 of 1,619 Competitors